TiqConnect is a dedicated One Stop Portal where you will be able to
– View and update your personal details
– View and update your policies details
– Cancel your policies
– Make your claims
– Purchase new policies
– Renew your policies
– Refer a friend and earn rewards
Etiqa is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we have put in place protection systems to ensure the highest security standards and confidentiality. Your may refer to our Online Secrity Tips for additonal information – www.etiqa.com.sg/useful-information/online-security-tips/
You will be auto-registered when you purchased an online product from us. Otherwise if you have a existing Policy with Etiqa, you may self-register for an account at our TiqConnect Login page – www.Tiq.com.sg/TiqConnect
There are 3 ways the account are registered:
1) We auto-onboard our customers in batches.
2) You will be auto-registered when you purchased an online product from us.
3) If you have a existing Policy with Etiqa, you may self-register for an account at our TiqConnect Login page – www.Tiq.com.sg/TiqConnect
Login ID is your NRIC/Passport No./FIN that you have registered with us.
Click on the “Activate” link inside the Onboarding email/SMS that you have received from us. Otherwise you may also click on Forgot Password at TiqConnect login page (www.Tiq.com.sg/TiqConnect) and an activation link will be sent to you to set up a new password.
You can go to TiqConnect at www.Tiq.com.sg/TiqConnect and click on “Forget password”.
It could be that your record with us is not updated. Please approach our Customer Care Team to re-confirm the details. You can What’s App us at +65 8677 8780 or send an email to email@example.com for assistance.
This could be due to data differences in across our database. To ensure that all your data across our systems are updated with the latest information, please go to download (https://www.etiqa.com.sg/contact/form-downloads/) and submit the Personal Details Change Request form to update your latest personal details.
eWallet is your personal digital wallet on TiqConnect. Any claims or refund amount would be credited into this account for customers to encash easily via Direct Credit or PayNow into their bank account.
We do not enclose any balance in our email or SMS for security purposes. Customer will need to login to TiqConnect to in order to view the details.
You may login to TiqConnect to set up a Direct Credit Bank Transfer or use PayNow to encash your credits in your eWallet. Please note that you may only do so for your encashable credits stated in your eWallet.
For non-encashable credits, you can use it to purchase any policies with us. (subject to products such as travel, maid, motor etc.)
If the account name with Etiqa is not correct, please contact our Customer Care team to have it updated. Then, encashment can be done to DBS account.
Alternatively, you may refer to our user guide on how to register for PayNow with DBS or you can encash to other banks.
You can login to any of your bank’s online portal and register for one. It can be registered under your mobile or NRIC.
The PayNow participarting banks include – Maybank, DBS Bank/POSB, Citibank, HSBC, OCBC Bank, Standard Chartered Bank, United Overseas Bank, Bank of China. You would be able to get detailed instructions on their respective website.
If the eWallet $ that was credited is non-encashable, it cannot be encashed. It can only be used to purchase new policies or renewal your existing policy.
You may wish to use it to purchase a new policy or use it to offset renewal premium for your existing policy.
eWallet credits can be used to purchase or renewal:
– Travel Insurance
– Maid Insurance
– Motor Insurance
– Accident Insurance
Yes, we will send out your monthly eWallet statement if there is existing credits in your account.
Currently there is no expiry date for either Encashable or Non-encashable credits.
Please come to our Customer Care office and our staff will be able to assist in the encashment. And we can arrange to disable the account as well.
We are moving towards digitalization and ease of reimbursements to the customers. Customers will be automatically registered for TiqConnect upon their online purchase. Our staff can assist in the encashment. And if you do not want the account, a request can be submitted after the withdrawal is done.
For elderly whom requires assistance, they can drop by our office for assistance.
Currently, there is no expiry expiry date for the credits. You may ignore and leave the credits in the e-Wallet till you wish to purchase our insurance. However, do take note that the notification will be sent automatically on the 1st of every month.
If you still cannot find an answer to your question, please submit your question to us below. We shall review and revert to you accordingly!