TiqConnect & eWallet>
TiqConnect is a dedicated One Stop Portal where you will be able to
– View and update your personal details
– View and update your policies details
– Cancel your policies
– Make your claims
– Purchase new policies
– Renew your policies
– Refer a friend and earn rewards
Our online financial services are secure, safe and confidential. For more information, refer to our Security Tips – www.etiqa.com.sg/useful-information/online-security-tips/
Yes you can. On the left hand panel, there is the “Get Protected Now” link. You can click on the link to view the available products and purchase from there.
Note: If you have eWallet balances, before payment, you balance will be reflected and you can opt to utilize the funds in the account. Non-encashable credits (Etiqa$) will automatically be deducted first.
Yes you can. You can either submit the claim from your policy details. If your policies are not listed, you may click on “My Claims” to submit your claim.
We are in the midst of system migration. So, some policies are not listed. You may send a request to our Customer Care team via “Ask Etiqa” if you require any information.
You can click on “Refer and Earn”, then key in your friend’s email. An email will automatically be sent to your friend with your referral code. Alternatively, you can provide the referral code (e.g. R123) to your friend. Click here for more details.
Promotion code is the discount code when a campaign is launched. E.g. our TEIF discount code is TEIF.
However, a referral code is to be used when you refer a friend to purchase an Etiqa product. It can be your mobile number or your TiqConnect Referral code (e.g. R123). Once the referral code is indicated, we will be able to track your referrals and reward you according to the campaigns indicated.
You will be auto-registered when you purchased an online product from us. Otherwise if you have a existing Policy with Etiqa, you may self-register for an account at our TiqConnect Login page – www.Tiq.com.sg/TiqConnect
There are 3 ways the account are registered:
1) We auto-onboard our customers in batches.
2) You will be auto-registered when you purchased an online product from us.
3) If you have a existing Policy with Etiqa, you may self-register for an account at our TiqConnect Login page – www.Tiq.com.sg/TiqConnect
Login ID is your NRIC/Passport No./FIN that you have registered with us.
Click on the “Activate” link inside the Onboarding email/SMS that you have received from us. Otherwise you may also click on Forgot Password at TiqConnect login page (www.Tiq.com.sg/TiqConnect) and an activation link will be sent to you to set up a new password.
You can go to TiqConnect at www.Tiq.com.sg/TiqConnect and click on “Forget password”.
It could be that your record with us is not updated. Please approach our Customer Care Team to re-confirm the details. You can What’s App us at +65 8677 8780 or send an email to firstname.lastname@example.org for assistance.
This could be due to data differences in across our database. To ensure that all your data across our systems are updated with the latest information, please go to download (https://www.etiqa.com.sg/contact/form-downloads/) and submit the Personal Details Change Request form to update your latest personal details.
eWallet is your personal digital wallet on TiqConnect. Any claims or refund amount would be credited into this account for customers to encash easily via Direct Credit or PayNow into their bank account.
Encashable credits are funds from your claims reimbursements / refunds from cancellation / withdrawals and etc.
Non-Encashable (Etiqa$) – credits from Etiqa’s promotions / rewards. It is not refundable once the Etiqa$ is utilized. And Etiqa$ has an expiry date.
We do not enclose any balance in our email or SMS for security purposes. Customer will need to login to TiqConnect to in order to view the details.
You may login to TiqConnect to set up a Direct Credit Bank Transfer or use PayNow to encash your credits in your eWallet. Please note that you may only do so for your encashable credits stated in your eWallet.
For non-encashable credits (Etiqa$), you can use it to purchase any policies with us. (subject to products such as travel, maid, motor etc.)
If the account name with Etiqa is not correct, please contact our Customer Care team to have it updated. Then, encashment can be done to DBS account.
Alternatively, you may refer to our user guide on how to register for PayNow with DBS or you can encash to other banks.
You can login to any of your bank’s online portal and register for one. It can be registered under your mobile or NRIC.
The PayNow participarting banks include – Maybank, DBS Bank/POSB, Citibank, HSBC, OCBC Bank, Standard Chartered Bank, United Overseas Bank, Bank of China. You would be able to get detailed instructions on their respective website.
Etiqa$ is non-encashable. It can only be used to purchase new policies or renew your existing policy.
You can use it to purchase a new policy or use it to offset renewal premium for your existing policy.
You can click on “Get Protected Now” to purchase the policy. Before the payment page, our system will check the eWallet balance. If you have a balance, we would display the balance by default to deduct from the account. If you have Etiqa$, the premium will be deducted from Etiqa$ first and then from the encashable amount.
eWallet credits can be used to purchase or renewal:
– Travel Insurance
– Maid Insurance
– Motor Insurance
– Accident Insurance
– Home Insurance
– Cyber Insurance
Yes, we will send out your monthly eWallet statement if there is existing balance in your account.
Before the payment page, our system will check the eWallet balance. If you have a balance, we would display the balance by default to deduct from the account. If you have Etiqa$, the premium will be deducted from Etiqa$ first and then from the encashable amount.
There is no expiry date as they are credits from your transactions such as cancellation / claims and etc.
Non Encashable Credits (Etiqa$):
With effect from 1st June 2019, we will be imposing an expiry date on your Non-Encashable Credits (Etiqa$). Etiqa$ credited before 31st Dec 2019 will expire on 31st Dec 2020. And going forward, any credits in the current year will automatically expire on the 31st Dec of the following year.
Please come to our Customer Care office and our staff will be able to assist in the encashment. And we can arrange to disable the account as well.
We are moving towards digitalization and ease of reimbursements to the customers. Customers will be automatically registered for TiqConnect upon their online purchase. Our staff can assist in the encashment. And if you do not want the account, a request can be submitted after the withdrawal is done.
For elderly whom requires assistance, they can drop by our office for assistance.
Yes. You may ignore and leave the credits in the eWallet and utilize it later. However, do take note that the notification will be sent automatically to remind you of the balance. Also, there is an expiry date for the non-encashable credits (Etiqa$). Please log in to TiqConnect to check the expiry date.
If you still cannot find an answer to your question, please WhatsApp our Customer Care Officers at +65 6887 877.