FAQ – TiqConnect & eWallet

TiqConnect

What is Tiqconnect?

TiqConnect is a dedicated One Stop Portal where you will be able to
– View and update your personal details
– View and update your policies details
– Cancel your policies
– Make your claims
– Purchase new policies
– Renew your policies
– Refer a friend and earn rewards

Is Tiqconnect safe?

Etiqa is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we have put in place protection systems to ensure the highest security standards and confidentiality. Your may refer to our Online Secrity Tips for additonal information – www.etiqa.com.sg/useful-information/online-security-tips/

How to onboard for Tiqconnect?

You will be auto-registered when you purchased an online product from us. Otherwise if you have a existing Policy with Etiqa, you may self-register for an account at our TiqConnect Login page – www.Tiq.com.sg/TiqConnect

When was the account being registered?

There are 3 ways the account are registered:
1) We auto-onboard our customers in batches.
2) You will be auto-registered when you purchased an online product from us.
3) If you have a existing Policy with Etiqa, you may self-register for an account at our TiqConnect Login page – www.Tiq.com.sg/TiqConnect

What is the login ID?

Login ID is your NRIC/Passport No./FIN that you have registered with us.

How to activate the account?

Click on the “Activate” link inside the Onboarding email/SMS that you have received from us. Otherwise you may also click on Forgot Password at TiqConnect login page (www.Tiq.com.sg/TiqConnect) and an activation link will be sent to you to set up a new password.

I do not know if I have an account. How to check?

You can go to TiqConnect at www.Tiq.com.sg/TiqConnect and click on “Forget password”.

  • If your account does not exist, you will be informed and you can register for an account.
  • If your account already exist, a reset password notification will be sent to you.
  • If your account already exist but not not activated, you will be informed to activate it.
I did not receive the activation email/OTP to login. Why is this so?

It could be that your record with us is not updated. Please approach our Customer Care Team to re-confirm the details. You can What’s App us at +65 8677 8780 or send an email to customer.service@etiqa.com.sg for assistance.

I do not want to have a TiqConnec account. How to remove?
Why is the SMS send to another mobile number and not the mobile number I indicated during purchase?

This could be due to data differences in across our database. To ensure that all your data across our systems are updated with the latest information, please go to download (https://www.etiqa.com.sg/contact/form-downloads/) and submit the Personal Details Change Request form to update your latest personal details.

How can I update the email and mobile phone?

Please download from https://www.etiqa.com.sg/contact/form-downloads/ and submit the Personal Details Change Request form to update your latest personal details.

I do not know/forgotten my password. What can I do?

You can go to the TiqConnect at www.Tiq.com.sg/TiqConnect and click on “Forget password” to request for a new password.

What is eWallet?

eWallet is your personal digital wallet on TiqConnect. Any claims or refund amount would be credited into this account for customers to encash easily via Direct Credit or PayNow into their bank account.

Why is the eWallet amount not available in the email/SMS?

We do not enclose any balance in our email or SMS for security purposes. Customer will need to login to TiqConnect to in order to view the details.

How to encash the money in eWallet?

You may login to TiqConnect to set up a Direct Credit Bank Transfer or use PayNow to encash your credits in your eWallet. Please note that you may only do so for your encashable credits stated in your eWallet.

For non-encashable credits, you can use it to purchase any policies with us. (subject to products such as travel, maid, motor etc.)

What are the steps to encash?

Please refer to our User Guide for the guided steps.

I am not able to encash to my DBS account due to name differences from bank record. What should I do?

If the account name with Etiqa is not correct, please contact our Customer Care team to have it updated. Then, encashment can be done to DBS account.

Alternatively, you may refer to our user guide on how to register for PayNow with DBS or you can encash to other banks.

I do not have PayNow, how do I register?

You can login to any of your bank’s online portal and register for one. It can be registered under your mobile or NRIC.

The PayNow participarting banks include – Maybank, DBS Bank/POSB, Citibank, HSBC, OCBC Bank, Standard Chartered Bank, United Overseas Bank, Bank of China. You would be able to get detailed instructions on their respective website.

Why I cannot encash the eWallet $?

If the eWallet $ that was credited is non-encashable, it cannot be encashed. It can only be used to purchase new policies or renewal your existing policy.

How to use the $10 credit if cannot encash?

You may wish to use it to purchase a new policy or use it to offset renewal premium for your existing policy.

What are the policies that I can purchase with via eWallet?

eWallet credits can be used to purchase or renewal:
– Travel Insurance
– Maid Insurance
– Motor Insurance
– Accident Insurance

If I do not use this eWallet credit, will I receive a reminder again?

Yes, we will send out your monthly eWallet statement if there is existing credits in your account.

Is there any expiry date on the eWallet encashment?

Currently there is no expiry date for either Encashable or Non-encashable credits.

Can you encash and mail me a cheque instead as I am an elder do not how to login?

Please come to our Customer Care office and our staff will be able to assist in the encashment. And we can arrange to disable the account as well.

I did not register for eWallet account. Can you mail the cheque to my mailing address.

We are moving towards digitalization and ease of reimbursements to the customers. Customers will be automatically registered for TiqConnect upon their online purchase. Our staff can assist in the encashment. And if you do not want the account, a request can be submitted after the withdrawal is done.

For elderly whom requires assistance, they can drop by our office for assistance.

Can I ignore the email since I do not want to purchase any insurance for now as it is non-encashable?

Currently, there is no expiry expiry date for the credits. You may ignore and leave the credits in the e-Wallet till you wish to purchase our insurance. However, do take note that the notification will be sent automatically on the 1st of every month.

Is there a TiqConnect User Guide?

Yes, there is.  You can refer to the User Guide.

If you still cannot find an answer to your question, please submit your question to us below.  We shall review and revert to you accordingly!

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