At Etiqa Insurance Pte. Ltd. (Etiqa), we place our customer interests at the heart of everything we do and treating our customers fairly is central to our core values.
We would like to assure our customers that we will address all your feedback and concerns with honesty, fairness and in accordance with the Fair Dealing Guidelines from the Monetary Authority of Singapore’s (MAS).
If you have any feedback or complaint, please inform us through one of the following communication channels:
Upon receiving your feedback or complaint:
- Our Customer Care Officer will acknowledge within 2 business days.
- Your feedback or complaint will be addressed immediately within Etiqa and where necessary, with relevant business partners.
- We are committed to resolving your feedback or complaint within 20 business days in line with MAS complaints handling regulations. If this is not possible, our Customer Care Officer will provide you with an interim update.
- If you are not satisfied with the resolution, you may seek assistance from the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) at www.fidrec.com.sg. FIDReC is an independent body for dispute resolution between financial institutions and consumers.