Feedback

At Etiqa Insurance Pte. Ltd. (Etiqa), we place our customer interests at the heart of everything we do and treating our customers fairly is central to our core values.

 

We would like to assure our customers that we will address all your feedback and concerns with honesty, fairness and in accordance with the Fair Dealing Guidelines from the Monetary Authority of Singapore’s (MAS).

 

If you have any feedback or complaint, please inform us through one of the following communication channels:

Telephone Call
+65 6887 8777

Whatsapp
+65 6887 8777

Email
customer.service@etiqa.com.sg

Walk-in
Customer Care
One Raffles Quay, North Tower
#22-01 Singapore 048583

Upon receiving your feedback or complaint:

  • Our Customer Care Officer will acknowledge within 2 business days.
  • Your feedback or complaint will be addressed immediately within Etiqa and where necessary, with relevant business partners.
  • We are committed to resolving your feedback or complaint within 20 business days in line with MAS complaints handling regulations. If this is not possible, our Customer Care Officer will provide you with an interim update.
  • If you are not satisfied with the resolution, you may seek assistance from the Financial Industry Disputes Resolution Centre Ltd. (FIDReC) at www.fidrec.com.sg. FIDReC is an independent body for dispute resolution between financial institutions and consumers.

At Etiqa, we place people over policies. Your feedback is important to us.

It can help us shape how we design and develop our services & user experience.

Service
Your experience with our Customer Care Officers.
WhatsApp
Your experience using our WhatsApp Service.
Claims
Your experience with our claims journey.
Self Service
Your experience in using
Online Self Service.