COVID-19 relief measures for our customers
At Etiqa, our motto has always been to make the world a better place. In supporting our customers, both individual and corporate, through these trying times, we hope to deliver the assurance that regardless of circumstance, we always keep their interests our priority. We hope the initiatives we have introduced in response to COVID-19 can bring peace of mind and precious confidence in this turbulent climate.
Sue Chi Kong
CEO of Etiqa Insurance Pte. Ltd.
CEO of Etiqa Insurance Pte. Ltd.
COVID-19 RELIEF MEASURES
To support our community and help alleviate the financial burden or distress many are facing during this difficult period, Etiqa has introduced the following support initiatives and relief measures for individual and corporate customers. Together, we can overcome this challenging period.
For individual customers
Free Financial Assistance Benefit for all Etiqa life insured
About
All Etiqa life insured will receive the following coverage upon diagnosis of COVID-19:
- Hospitalisation Benefit for up to 10 days, up to S$1,000 per day;
- Intensive Care Unit (ICU) Benefit for up to 5 days, up to S$1,000 per day; and
- Lump sum Death Benefit of S$50,000.
Eligibility
All existing and new Insured Person(s) of Etiqa life protection and insurance savings plans are eligible.
For policies issued / reinstated on or after 13 February 2020, the Financial Assistance Benefit for the Novel Coronavirus (COVID-19) will not be payable if:
- the Insured Person’s first diagnosis by a Medical Practitioner occurs within 14 days from the policy issue/ reinstatement date; or
- the Insured Person shows symptoms of the virus strain and is suspected to have contracted the Novel Coronavirus (COVID-19) before 13 February 2020.
Enrolment is automatic for all eligible policies.
Enhanced ePROTECT safety with free COVID-19 coverage
About
For a limited time, policyholders of ePROTECT safety will enjoy free coverage on COVID-19 and dengue fever, with a lump sum payout of S$3,000 upon diagnosis of each illness. Get protected starting from S$18/month.
Eligibility
All customers of the enhanced ePROTECT safety are eligible for this coverage.
6-month extension to annual travel insurance policies
About
Etiqa annual travel insurance policies impacted by COVID-19 are subject to an extension of 6 months from expiry date, bringing the total length of coverage to 18 months at no additional cost. Etiqa hopes this gesture of goodwill will help ease opportunity costs for those unable to travel due to the pandemic.
Eligibility
Annual travel insurance policies under ePROTECT travel or Tiq Travel Insurance expiring between 1 March 2020 and 31 December 2020 are eligible for this extension.
Enrolment is automatic for all eligible policies.
Cash relief for private car policyholders
About
Etiqa is issuing a goodwill cash relief to private car policyholders, of 36 Etiqa Dollars (Etiqa$36, equivalent to S$36) per policy. This sum is intended to help offset renewal premiums during a period of reduced commuting, and can be used to purchase other Etiqa products.
The sum will be credited to the policyholder’s TiqConnect e-wallet by the end of May. Credits are valid till the end of 2021.
Eligibility
All private car policies (all levels of coverage) are eligible for this cash relief.
Crediting of this cash relief is automatic for all eligible policies.
COVID-19 Deferred Premium Payment Arrangement (“DPPA”) for Life Insurance
About
This arrangement allows individual and corporate life insurance customers of Etiqa financially impacted by COVID-19 the flexibility to pay due premiums over 6 months. We hope to help our customers maintain their life insurance coverage throughout these challenging times.
Eligibility
- Etiqa life insurance policyholders with active policies who are financially affected by COVID-19 may apply.
- You may apply for DPPA within 30 days from your next policy premium due date. Your premium due date must be between 1 April to 30 September 2020.
Policy Loans from cash value
About
You may take a loan on your policy for up to 90% of its cash value. Your loan is subject to interest rates that accrue daily and may be changed any time at 30 days’ notice. You may repay the policy loan and interest at any time.
Eligibility
Your policy must have accumulated sufficient cash value in order to qualify. To apply, please send us a WhatsApp message at 6887 8777.
Automatic Premium Loan from cash value
About
If you are unable to pay premiums on time, your policy’s cash value is automatically borrowed to pay on your behalf. This is considered a premium loan, subject to interest accrued daily.
Eligibility
Your policy must have accumulated sufficient cash value in order to qualify. Your policy will terminate if it has no or insufficient cash value.
Cash Benefit Withdrawal
About
If your policy has previously paid out cash benefits that you deposited back with us, you may choose to withdraw these cash benefits to offset premium payments.
Eligibility
This arrangement is not automatic. To apply, please send us a WhatsApp message at 6887 8777.
For individual and corporate customers
COVID-19 Deferred Premium Payment Arrangement (“DPPA”) for General Insurance
About
This arrangement allows individual and corporate general insurance customers of Etiqa financially impacted by COVID-19 the flexibility to pay premiums in 12 equal monthly instalments.
Eligibility
Etiqa general insurance policyholders:
- Who have no outstanding premiums on their policy;
- Whose policy commencement or renewal date falls between 1 April and 30 September 2020; and
- Who are financially affected by COVID-19.
Enrolment is not automatic. You can apply for DPPA within 14 days from your policy premium due date.
Customer Services
Customer Care Services
While walk-in services at the Etiqa Customer Care Centre remain temporarily unavailable, we remain committed to serving you. All our services including claims, policy services and customer care support remain available.
For a better experience, we have rerouted all in-bound calls to WhatsApp to better serve you. Please reach us at the following:
- WhatsApp text message during operating hours (Mondays to Fridays, 8.45am to 5.30pm) at +65 6887 8777;
- Email us at customer.service@etiqa.com.sg
Customers are encouraged to make use of self-service facilities. Log in to our online customer portal (www.etiqa.com.sg/login) to access your policy details or submit claims related to these products: Travel, Home Contents, Maid, Fire, Personal Accident Insurance, and HEMSAKER from IKEA.
While we work towards serving you efficiently, we appreciate your patience and understanding as we expect a higher-than-usual volume of customer enquiries.