FAQ – Renewing your Policy

This is the quickest and easiest way to renew. Once you have completed the payment process, you will receive an email or SMS notification from us to inform you that your renewal request will be processed within 3 to 5 working days. To check details of your newly renewed policy, please login to TiqConnect.

  1. By TiqConnect
    • Use your eWallet credits to offset your policy renewal premium amount. Login to your TiqConnect account here.
  2. By Internet Banking
    • When making payment via internet banking, please enter your policy number in the Reference section. Policy number and premium amount can be found in your renewal notice.
  3. By Paynow
    • You can make payment via PayNow to UEN 201331905KMG1 – Etiqa Insurance Pte. Ltd. Please reference your payment with your policy number. PayNow is supported by these Participating Banks: Bank of China, Citibank, DBS/POSB, HSBC Bank, Industrial and Commercial Bank of China Limited, Maybank, OCBC Bank, Standard Chartered Bank & United Overseas Bank Limited.
  4. By GIRO
    • Please click on the link to download theĀ GIRO form and Business Envelope Form.
  5. By Cash or NETS at Etiqa Customer Care Centre
    • You can pay cash or NETS at our Customer Care Centre located at: 16 Raffles Quay, Hong Leong Building, #01-04A, Singapore 048581 (Monday – Friday, 8:45am – 5:30pm, excluding Public Holidays).
  6. By Cheque
    • Payment by Cheque is accepted and should be crossed and made payable to Etiqa Insurance Pte. Ltd.

Your insurance policy number can be found on your policy documents or any renewal notice you received from us via letter, email/SMS.

If you wish to make changes to your policy, just contact us by sending an email to customer care at customer.service@etiqa.com.sg or call +65 6887 8777 and we will be happy to help you make the changes.

When doing a renewal on our website, your entitled discount will be automatically reflected at the final payable amount.

Yes, if you are on a GIRO arrangement to make premium payments. Please write to inform us within 14 days before the premium payment due date, or your policy will be renewed automatically.