Home Insurance

What is Home Insurance developed for IKEA customers?

What is the Home Insurance that is developed for IKEA customers?

IKEA wants you to feel safe at home with a home insurance product in partnership with Etiqa Insurance Pte Ltd (“Etiqa”) to protect your home contents, renovation and your family. We bring you an insurance that is affordable and can easily be purchased online. Plus, IKEA FAMILY members get 1000 bonus points when you renew every year.

Why is IKEA into insurance?

Creating a better everyday life for the many people is our vision. A safe and better home is part of that. While there are already many existing solutions on the market, we saw the need to create an offer that is comprehensive, affordable and easily accessible for the many people. We do not advice on any insurance product or matter related thereto. This insurance product is brought to Singapore to help create a better everyday life with protection at a price so low that many people will be able to afford.

What are the circumstances where my Renovation and Contents will be covered?

You are covered for the following Insured Events/Perils: fire, lightning, thunderbolt, domestic explosion; being hit by a third party object; theft or attempted theft accompanied by forcible entry; bursting or overflowing of domestic water tanks or pipes in your home; any natural disaster; riot, strike or malicious act by others.

Does Home Insurance cover damage as a result of water seepage or leakage?

Yes, subject to the root cause and your property has not been left unoccupied for more than 60 days before the damage take place.

What happens if a fire in my home damaged my neighbour’s home and injured my neighbours?

Fret not! You are covered for personal legal liability and Etiqa will help you to compensate your neighbour for disability, loss or damage of property, legal cost and expenses up to the sum insured limit.

Are rugs, mats and floorings covered?

These items are considered part of Home Contents, which has a coverage limit of up to $50,000.

Am I insured during construction, renovations, alterations or repairs?

Please disclose in advance the details of any construction, renovation, alterations or repairs to your building where the estimated value of that work is more than $50,000. Unless the insurer agrees in writing, you won’t be covered during the course of any such work of this scale and your policy may be cancelled.

Who can I contact if I need more help on this product?

For more enquiry, you may contact Etiqa Customer Care Centre via Phone Call or WhatsApp at 6887 8777 or email customer.service@etiqa.com.sg.

What documents will I receive after a successful purchase?

You will receive an email from Etiqa with a password protected Policy Schedule. The Policy Wording is downloadable here.

Who should I inform if I want to make changes to my policy?

Few ways to do this, you can call or WhatsApp Etiqa Customer Care Centre at 6887 8777 or email customer.service@etiqa.com.sg. Alternatively, you can also log on to Etiqa’s 24-hr TiqConnect Customer Portal: http://www.etiqa.com.sg/about-tiqconnect

How do I make a claim?

Please submit your claims online by logging onto Etiqa’s 24-hr TiqConnect Customer Portal: http://www.etiqa.com.sg/about-tiqconnect.

My Home Insurance is approaching its annual expiry date, what should I do to renew it?

You will receive an email from Etiqa with a link to renew it in three (3) simple steps,

  1. input your Home Insurance Policy Number,
  2. verify your Policy Details, and
  3. complete payment by entering your credit card details.
In case your Policy Details have changed, you have the flexibility to do so when you're renewing.

What are the additional perks that I can enjoy as an IKEA Family member?

As long as you renew your HEMSÄKER for another year, you will receive 1000 IKEA Family points (worth $10) to offset your purchases at any IKEA Singapore stores. This makes HEMSÄKER even more affordable!

The 1000 IKEA Family points will be automatically credited to your IKEA Family membership account sixty (60) days after you have renewed your policy. Not yet an IKEA Family member? Sign up for free: www.ikea.sg/renewalbonus

I did not enter my IKEA Family membership number during purchase. How can I update it now?

You can log on to Etiqa’s 24-hr TiqConnect Customer Portal: http://www.etiqa.com.sg/abouttiqconnect to perform the update of your IKEA Family membership number