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Home Insurance Claim

Home / Claims / Home Insurance Claim

Make a Home Insurance Claim

We want to help you make your Home Insurance Claim as simply and quickly as possible.

1

Required documents

  1. Photographs of the damage(s)
  2. Quotations for the repairs

2

Make a claim

Submit your documents through Tiq by Etiqa App or TiqConnect.

If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to customer.service@etiqa.com.sg.

Important Note:

We will assess the claim circumstances to determine if a site survey is necessary.

We reserve the right to survey the circumstances leading to the claim occurrence. Any survey conducted by our surveyors will be on a Without Prejudice basis and without the admission of liability.

Submit

Frequently Asked Questions

If the damage/theft/incident is significant, you should file a claim immediately.

If your home or property has sustained any kind of damage or loss, please take a photo of the damage and contact us immediately.

Yes, provided your policy includes your building structure.

Yes, you can claim for smoke damage resulting from a fire under your policy.

No, you can only claim for damages to your contents caused by bursting of
domestic pipes within your home, provided you have taken up home contents.

We will review the claim submitted and decide whether it is necessary to appoint a loss adjuster to assist us in the investigation and assessment of the claim.

You should, as far as possible, gather all facts and the circumstances giving rise to the loss. These include details of any third party responsible for the damage to your property and photographs indicating the extent of damage.

No, you should not negotiate or make any admission of liability, offer, promise or payment without the written consent from Etiqa. You should submit to us immediately upon receipt of any legal letter (Letter of Demand, Writ of Summons) and all correspondences from third party indicating their intention to claim.

Get in Touch With Us

Phone icon

Customer Care Service

WhatsApp / Call: +65 6887 8777
Email: customer.service@etiqa.com.sg

Walk-in Services (By appointment only)
23 Church Street,
#01-01 Capital Square,
Singapore 049481

Mail icon

Claims Enquiries

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)

Thank you for your application. Congratulations on insuring your new home! Please note that this complimentary home insurance policy is only successfully incepted when you receive your Policy Schedule and Welcome Letter from us. If you’d like to stack a higher coverage for your new home and a greater peace of mind, purchase Tiq Home Insurance with an exclusive 25% off with TIQRENO promo code.

Marketing Consent Terms & Conditions

  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
  2. I confirm and agree that my consents granted herein do not supersede or replace any other consents which I may have previously provided to Etiqa in respect of my personal data, and are additional to any rights which Etiqa may have at law to collect, use or disclose my personal data, unless my consent is withdrawn and notified to Etiqa.
  3. I can choose to withdraw my consent by submitting the Marketing Withdrawal Form at www.etiqa.com.sg or email to customer.service@etiqa.com.sg.

Personal Data Protection Terms & Conditions

I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
  2. Any of Etiqa’s contractors or third party service providers;
  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
  4. Any actual or potential assignee(s) or transferee(s) of any rights and obligations of Etiqa under or relating to my policy or policies for any purpose connected with the proposed assignment or transfer; and
  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

Thanks for your interest.

Our Assurance Manager will reach out to you within 2 working days to assist you further.