Personal Accident Claim

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Make a Personal Accident Claim

We want to help you make your Personal Accident Claim as simply and quickly as possible.


Required documents

  1. Completed claim form
  2. Medical bills incurred
  3. Medical certificates
  4. Medical reports
  5. Death certificate (only if death occurs)


Make a claim

Submit your documents through Tiq by Etiqa App or Tiq Connect.

If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to

Important Note:

We will assess the claim circumstances to determine if a site survey is necessary.
We reserve the right to survey the circumstances leading to claim occurrence.
Any survey conducted by our surveyors will be on a without prejudice basis and without the admission of liability.

Kindly note that Etiqa Insurance reserves the right to request for any medical report and to request for the original bills or certified true copies and to contact the public healthcare institutions directly if needed for validation of the bill authenticity.

Frequently Asked Questions

If you have TiqConnect (online self-service) account, please log into TiqConnect to submit in your claims. Otherwise, you may register for an account (applicable only to policy owners). Access can be created immediately. If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to

Accidental Medical Expenses claim is on reimbursement basis. We will reimburse you up to the amount incurred or the policy limit, whichever comes first. This is provided that you have not already been reimbursed under any other policies or from other insurance companies.

Get in Touch With Us

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Customer Care Service

WhatsApp / Call: +65 6887 8777

Walk-in Services (By appointment only)
One Raffles Quay
#22-01 North Tower
Singapore 048583

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Claims Enquiries

Email: (Life claims)
Email: (Travel claims)
Email: (Motor claims)
Email: (Other classes of claims)