Terms of Use - Live Chat

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Please take a moment to read these terms and conditions carefully.


The following terms and conditions apply to the use of our Live Chat service on our website. By proceeding with the Live Chat, you are deemed to have given your consent and authorised us and/or our officers/representatives to collect, use or disclose, at our sole discretion, any and all information relating to you, including your personal particulars, transactions and dealings with any person, whether in Singapore or elsewhere, as well as your policies of insurance with Etiqa (if any) via Live Chat, for the purpose of:

  • Processing policy application(s)
  • Attending to queries and requests, including policy application and servicing
  • Providing products and services, including promotions
  • Administrative and business operations of Etiqa
  • Preventing, detecting and investigating crime, including and not limited to fraud and money-laundering
  • Assisting relevant authorities in law enforcement and investigations
  • Conducting market research for the purpose of developing and improving our products and service
  • Analysing and managing risks
  • Complying with internal policies and procedures
  • Compliance with any applicable rules, laws and regulations

If you do not accept these terms and conditions, please discontinue the use of our Live Chat immediately.