Home Insurance Claim

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Make a Home Insurance Claim

We want to help you make your Home Insurance Claim as simply and quickly as possible.


Required documents

  1. Photographs of the damage(s)
  2. Quotations for the repairs


Make a claim

Submit your documents through Tiq by Etiqa App or TiqConnect.

If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to customer.service@etiqa.com.sg.

Important Note:

We will assess the claim circumstances to determine if a site survey is necessary.

We reserve the right to survey the circumstances leading to the claim occurrence. Any survey conducted by our surveyors will be on a Without Prejudice basis and without the admission of liability.

Frequently Asked Questions

If the damage/theft/incident is significant, you should file a claim immediately.

If your home or property has sustained any kind of damage or loss, please take a photo of the damage and contact us immediately.

Yes, provided your policy includes your building structure.

Yes, you can claim for smoke damage resulting from a fire under your policy.

No, you can only claim for damages to your contents caused by bursting of
domestic pipes within your home, provided you have taken up home contents.

We will review the claim submitted and decide whether it is necessary to appoint a loss adjuster to assist us in the investigation and assessment of the claim.

You should, as far as possible, gather all facts and the circumstances giving rise to the loss. These include details of any third party responsible for the damage to your property and photographs indicating the extent of damage.

No, you should not negotiate or make any admission of liability, offer, promise or payment without the written consent from Etiqa. You should submit to us immediately upon receipt of any legal letter (Letter of Demand, Writ of Summons) and all correspondences from third party indicating their intention to claim.

Get in Touch With Us

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Customer Care Service

WhatsApp / Call: +65 6887 8777
Email: customer.service@etiqa.com.sg

Walk-in Services (By appointment only)
One Raffles Quay
#22-01 North Tower
Singapore 048583

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Claims Enquiries

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)