Contact Us
Need to get in touch with the team? We are all ears.
Customer Care
WhatsApp Service
Tel: +65 6887 8777
Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)
Customer Care Hotline
Tel: +65 6887 8777
Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)
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Customer Care Service
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Address
One Raffles Quay, #22-01 North Tower, Singapore 048583
Operating Hours
Monday to Friday, 9.00am to 5.30pm (Excluding Public Holidays)
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Office Location
Etiqa Insurance Singapore
Address
One Raffles Quay,
#22-01 North Tower,
Singapore 048583
Email
customer.service@etiqa.com.sg
Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)
Feedback & Complaints
Your Opinion Matter to Us
What you think really matters to us. If you have a complaint, please get in touch with Etiqa’s Management Team directly at CXFeedback.MT@etiqa.com.sg
Upon receiving your feedback or complaint:
• Our Customer Care Officer will acknowledge within 2 business days.
• Your feedback or complaint will be addressed immediately within Etiqa and where necessary, with relevant business partners.
• We are committed to resolving your feedback or complaint within 20 business days in line with MAS complaints handling regulations. If this is not possible, our Customer Care Officer will provide you with an interim update.
• Photocopy HI Certificate (optional)
Claims Contacts
For claims matters
Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)
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