Personal Mobility Claim

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Make a Personal Mobility Claim

We want to help you make your Personal Mobility Claim as simply and quickly as possible.

1

Required documents

  1. Photographs of the damaged bicycle
  2. Police report (for stolen bicycle)
  3. Medical certificates
  4. Medical bills / receipts
  5. Death certificate (only if death occurs)

2

Make a claim

Submit your documents through TiqConnect.

If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to customer.service@etiqa.com.sg.

If your claim is successfully processed and you have our TiqConnect account, the claim payment will be credited to your eWallet the next working day.  If you wish to encash your eWallet, you may visit TiqConnect’s encashment facility.   Learn more about the benefits of eWallet.

Submit

Frequently Asked Questions

If you have TiqConnect (online self-service) account, please log into TiqConnect to submit in your claims. Otherwise, you may register for an account (applicable only to policy owners). Access can be created immediately. If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to customer.service@etiqa.com.sg.

Under policy terms & conditions, you are required to submit your claim as soon as possible but not later than 30 days from the date of occurrence.

Yes, we will pay for you to be treated in Singapore by a Chinese medicine practitioner or chiropractor due to injury as long as the practitioners are registered and have a valid practicing certificate. We will pay up to the limits specified in the Schedule of benefits stated under Your plan.

Get in Touch With Us

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Customer Care Service

WhatsApp / Call: +65 6887 8777
Email: customer.service@etiqa.com.sg

Walk-in Services (By appointment only)
One Raffles Quay
#22-01 North Tower
Singapore 048583

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Claims Enquiries

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)