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Etiqa opens first customer service centre in Singapore

Home / News / Etiqa opens first customer service centre in Singapore
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Audrey Liu
Manager, Brand and Communications
Etiqa Insurance Pte. Ltd.
Tel: +65 6690 4309
Email: audrey.l@etiqa.com.sg

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Opens first customer service centre in Singapore

One-stop centre caters to growing customer base

Singapore, 2 October 2015 — Etiqa Insurance will open a new customer service centre at 16 Raffles Quay on 2 October, as part of its expansion in the country. The life and general insurer aims to enhance consumer experience by offering services conveniently at its onestop centre.

Customers can pay premiums, make changes to their policies, enquire in person about products and even transact online at Etiqa@Robinson. The centre is located at Hong Leong Building.

The centre features a self-service cafe and online kiosk where consumers can renew Housing & Development Board’s (HDB) basic fire insurance online, or buy other products such as Direct Purchase Insurance, travel and home contents insurance.

Etiqa’s insurance advisers will also be based at the centre to provide financial advice.

Despite having started operations in Singapore in 1961, the customer service centre is Etiqa’s first in the country.

Etiqa received a license to sell life insurance in 2014, expanding beyond its general insurance business.

“As we grow our business in Singapore, we continue to be focused on what our customers need,” said Mr. Sue Chi Kong, Chief Executive Officer of Etiqa Insurance Pte. Ltd.

“We aim to make everything as simple as possible for them through the services we offer at our conveniently located one-stop centre,” he said.

The centre is opened from 8:45 a.m. to 5:30 p.m., Monday to Friday (Hotline: 6887 8777).

About Etiqa

Etiqa Insurance Pte. Ltd. is a licensed life and general insurance company registered in the Republic of Singapore and governed by the Insurance Act. In June 2016, Fitch rated the
company “A-” for its financial strength and stable outlook.

Etiqa has been providing general insurance solutions in Singapore for more than 55 years. It started business in Singapore in 1961 as United General Insurance Co. Sdn. Bhd.. The
company evolved to become the Singapore branch of Etiqa Insurance Bhd. in 2009.

As the appointed insurance provider by Housing & Development Board for basic fire insurance, we’ve been proudly protecting homes since 2009. We added life insurance to our
stable of products in August 2014.

In 1 April 2015, the Singapore branch of Etiqa Insurance Bhd. transferred its general insurance business to Etiqa Insurance Pte. Ltd.. As a composite insurer providing life and general
insurance, we offer comprehensive retirement, savings, protection and general insurance solutions to our growing customer base.

At Etiqa, we believe in our brand promise of humanising insurance. We aspire to offer products and services that are simpler and more personal, yet relevant to what our customers need
today. We keep our customers’ best interests at heart by placing people over policies in everything we do.

As the insurance arm of the Maybank Group, we’re committed to helping our customers plan for a better future. Maybank is among Asia’s leading banking groups and Southeast Asia’s
fourth largest bank by assets.

The Maybank Group has an international network of 2,400 offices in 20 countries, employing over 45,000 employees who serve more than 22 million customers worldwide.

Share this page
Media Contacts

Audrey Liu
Manager, Brand and Communications
Etiqa Insurance Pte. Ltd.
Tel: +65 6690 4309
Email: audrey.l@etiqa.com.sg

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  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
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I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
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  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
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  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

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