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Customer Care

WhatsApp Service

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

Customer Care Hotline

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

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Customer Care Service

Office Location

Etiqa Insurance Singapore

Address
One Raffles Quay,
#22-01 North Tower,
Singapore 048583

Email
customer.service@etiqa.com.sg

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

Feedback & Complaints

Your Opinion Matter to Us

What you think really matters to us. If you have a complaint, please get in touch with Etiqa’s Management Team directly at CXFeedback.MT@etiqa.com.sg

Upon receiving your feedback or complaint:
Our Customer Care Officer will acknowledge within 2 business days.
Your feedback or complaint will be addressed immediately within Etiqa and where necessary, with relevant business partners.
We are committed to resolving your feedback or complaint within 20 business days in line with MAS complaints handling regulations. If this is not possible, our Customer Care Officer will provide you with an interim update.
• Photocopy HI Certificate (optional)

Claims Contacts

For claims matters

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)