Make a Fire Claim
- Completed claim form
- Photographs of the loss/damaged property
- Quotation(s) for the repairs
- Assessment report from repairer on the cause and extent of the damaged property
- Invoices or purchase receipts of lost or damaged property
Make a claim
Submit your documents online or via Tiq by Etiqa App.
- We will assess the claim circumstances to determine if a site survey is necessary.
- We reserve the right to survey the circumstances leading to claim occurrence. Any survey conducted by our surveyors will be on a Without Prejudice basis and without the admission of liability.
Frequently Asked Questions
Click here to make a claim.
You should report any accident or notified loss/damage/injury to the insurer immediately after the accident or upon receipt of notification of loss/damage/injury, whichever comes earlier.
You should report to us immediately so that we can advise you the next course of action. By doing so, this would not delay claim investigation as well protect your interest in pursuing against negligent parties.
Upon submitting your claim online, you will receive an acknowledgement email with the following information for your easy reference and/or action:
– eSubmission reference number
– Summary of your claim submission
Please forward the legal papers to us immediately. Do not contact the third party law firm to discuss accident details or settlement.
Please do not admit liability or offer to pay the third party, you should seek our written consent before any action. In the event you already have compensated the third party without our consent, you would have prejudice our legal position. It is a breach of the policy condition and we may decline your claim.
You may submit to the officer in charge as stated in the acknowledgement email or to the following emails:
– email@example.com (non motor claims)
– firstname.lastname@example.org (motor claims)
– email@example.com (Life Claims)
– firstname.lastname@example.org (Travel Claims)
Get in Touch With Us
WhatsApp / Call: +65 6887 8777
Walk-in Services (By appointment only)
One Raffles Quay
#22-01 North Tower
Email: email@example.com (Life claims)
Email: firstname.lastname@example.org (Travel claims)
Email: email@example.com (Motor claims)
Email: firstname.lastname@example.org (Other classes of claims)