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Vehicle Damage

Home / Claims / Motor Insurance Claim / Vehicle Damage

Make a Vehicle Damage Claim

1

Exchange particulars

When the accident happens:
  • Exchange particulars with the involved parties, including: name, NRIC/FIN (if foreign worker), telephone number, address and name of motor insurer
  • Take note of the vehicle number(s)
  • Take photographs of the vehicle(s) involved and the accident scene

Make a police report

Report the accident to the police if it involves any of the following:

  • Injury
  • Accidents involving a government vehicle or damage to government property
  • Accidents involving a foreign vehicle
  • Accidents involving a pedestrian or cyclist
  • “Hit and Run”
  • Vandalism

Visit an Etiqa Approved Reporting Centre

  1. Call an Etiqa Approved Reporting Centre for a tow truck (if needed), or for further advice on the procedure for accident reporting.
  2. Take your vehicle to an Etiqa Approved Reporting Centre within 24 hours or by the next working day. Bring your driving licence, NRIC and police report (if applicable) to the workshop and they will help you file your claim. For company-registered vehicles, please bring your company stamp.

Prepare these documents

  1. Attending Physician Statement
  2. All available test reports i.e. laboratory, diagnostic scan report, etc.
  3. Medically boarded out letter (if any)

2

Make a claim

Submit your documents to one of the List of Etiqa Approved Reporting Centres/ Authorised Workshops you brought your vehicle to.

Important Note

Your No-Claim Discount (NCD) will be affected and your claim may be prejudiced, if you fail to report and bring your vehicle that was in an accident to our Approved Reporting Centres within 24 hours or by the next working day.

Submit

Frequently Asked Questions

You must also report the accident to the police if it involved any of the following:

  1. Injury cases.
  2. Accidents involving a government vehicle or damage to government property.
  3. Accidents involving a foreign vehicle.
  4. Accidents involving a pedestrian or cyclist.
  5. “Hit and Run” cases.
  6. Vandalism

Yes, you must report and bring your accident vehicle (regardless damaged or not or whether you are claiming under your own policy or not) to our Approved Reporting Centres within 24 hours or by the next working day if the accident happened on a weekend or a Public Holiday. Your NCD will be further reduced and your claim may be prejudiced if you exceed the time frame for accident reporting.

Please forward any documents received and accident video or photos to us. Do not contact the third party law firm to discuss accident details or settlement. Please forward legal documents to Etiqa urgently.

We strongly encourage you to claim under your own policy when accident is likely to be conflicted. Under policy terms & conditions, you are required to submit your own damage claim within 14days from the date of occurrence.

Your NCD will be affected as claim made under policy. If our recovery is successful, your NCD will not be affected.

Get in Touch With Us

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Customer Care Service

WhatsApp / Call: +65 6887 8777
Email: customer.service@etiqa.com.sg

Walk-in Services (By appointment only)
One Raffles Quay
#22-01 North Tower
Singapore 048583

Mail icon

Claims Enquiries

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)

Thank you for your application. Congratulations on insuring your new home! Please note that this complimentary home insurance policy is only successfully incepted when you receive your Policy Schedule and Welcome Letter from us. If you’d like to stack a higher coverage for your new home and a greater peace of mind, purchase Tiq Home Insurance with an exclusive 25% off with TIQRENO promo code.

Marketing Consent Terms & Conditions

  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
  2. I confirm and agree that my consents granted herein do not supersede or replace any other consents which I may have previously provided to Etiqa in respect of my personal data, and are additional to any rights which Etiqa may have at law to collect, use or disclose my personal data, unless my consent is withdrawn and notified to Etiqa.
  3. I can choose to withdraw my consent by submitting the Marketing Withdrawal Form at www.etiqa.com.sg or email to customer.service@etiqa.com.sg.

Personal Data Protection Terms & Conditions

I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
  2. Any of Etiqa’s contractors or third party service providers;
  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
  4. Any actual or potential assignee(s) or transferee(s) of any rights and obligations of Etiqa under or relating to my policy or policies for any purpose connected with the proposed assignment or transfer; and
  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

Thanks for your interest.

Our Assurance Manager will reach out to you within 2 working days to assist you further.