Security alert: Stay vigilant at all times and beware of phishing attacks. For more information, please read more on our Scam Advisory page.
x
Join Etiqa’s survey! We’ve partnered research firm Kantar who may contact Etiqa customers via 67970603 over the next few weeks to gather feedback and insights. You participation will help Etiqa enhance our services for you. Thank you.
 

Personal Accident Claim

Home / Claims / Personal Accident Claim

Make a Personal Accident Claim

We want to help you make your Personal Accident Claim as simply and quickly as possible.

1

Required documents

  1. Completed claim form
  2. Medical bills incurred
  3. Medical certificates
  4. Medical reports
  5. Death certificate (only if death occurs)

2

Make a claim

Submit your documents through Tiq by Etiqa App or Tiq Connect.

If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to customer.service@etiqa.com.sg.

Important Note:

We will assess the claim circumstances to determine if a site survey is necessary.
We reserve the right to survey the circumstances leading to claim occurrence.
Any survey conducted by our surveyors will be on a without prejudice basis and without the admission of liability.

Kindly note that Etiqa Insurance reserves the right to request for any medical report and to request for the original bills or certified true copies and to contact the public healthcare institutions directly if needed for validation of the bill authenticity.

Submit

Frequently Asked Questions

If you have TiqConnect (online self-service) account, please log into TiqConnect to submit in your claims. Otherwise, you may register for an account (applicable only to policy owners). Access can be created immediately. If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to customer.service@etiqa.com.sg.

Accidental Medical Expenses claim is on reimbursement basis. We will reimburse you up to the amount incurred or the policy limit, whichever comes first. This is provided that you have not already been reimbursed under any other policies or from other insurance companies.

Get in Touch With Us

Phone icon

Customer Care Service

WhatsApp / Call: +65 6887 8777
Email: customer.service@etiqa.com.sg

Walk-in Services (By appointment only)
23 Church Street,
#01-01 Capital Square,
Singapore 049481

Mail icon

Claims Enquiries

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)

Thank you for your application. Congratulations on insuring your new home! Please note that this complimentary home insurance policy is only successfully incepted when you receive your Policy Schedule and Welcome Letter from us. If you’d like to stack a higher coverage for your new home and a greater peace of mind, purchase Tiq Home Insurance with an exclusive 25% off with TIQRENO promo code.

Marketing Consent Terms & Conditions

  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
  2. I confirm and agree that my consents granted herein do not supersede or replace any other consents which I may have previously provided to Etiqa in respect of my personal data, and are additional to any rights which Etiqa may have at law to collect, use or disclose my personal data, unless my consent is withdrawn and notified to Etiqa.
  3. I can choose to withdraw my consent by submitting the Marketing Withdrawal Form at www.etiqa.com.sg or email to customer.service@etiqa.com.sg.

Personal Data Protection Terms & Conditions

I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
  2. Any of Etiqa’s contractors or third party service providers;
  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
  4. Any actual or potential assignee(s) or transferee(s) of any rights and obligations of Etiqa under or relating to my policy or policies for any purpose connected with the proposed assignment or transfer; and
  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

Thanks for your interest.

Our Assurance Manager will reach out to you within 2 working days to assist you further.