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Customer Care

WhatsApp Service

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

Customer Care Hotline

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

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Customer Care Service

Office Location

Etiqa Insurance Singapore

Address
23 Church Street,
#01-01 Capital Square,
Singapore 049481

Email
customer.service@etiqa.com.sg

Operating Hours
Monday to Friday
9am to 5.30pm
(Excluding Public Holidays)

Feedback & Complaints

Your Opinion Matters to Us

What you think really matters to us. If you have a feedback or complaint, you may reach us by the following:

(Available from 8.45am to 5.30pm, Monday to Friday, excluding public holidays)

Our Complaint Handling Process

Upon receiving your feedback or complaint, we will:

  • Acknowledge receipt within 2 business days
  • Provide a final response and proposed resolution (where applicable) within 20 business days
  • If additional time is required for investigation, we will inform you of the delay and provide an updated timeline

 

If you are not satisfied with the resolution provided, you may escalate your concern by writing to our Chief Executive at CXFeedback.MT@etiqa.com.sg. We will respond to your appeal within 15 business days.

Complaints Involving Non-Etiqa Representatives

For complaints related to the business conduct of non-Etiqa Financial Representatives (e.g., bank partner, independent financial advisory firms), the respective entities will:

  • Conduct the necessary investigations
  • Communicate with you directly on the interim and final outcomes based on their own timelines

Claims Contacts

For claims matters

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)

Thank you for your application. Congratulations on insuring your new home! Please note that this complimentary home insurance policy is only successfully incepted when you receive your Policy Schedule and Welcome Letter from us. If you’d like to stack a higher coverage for your new home and a greater peace of mind, purchase Tiq Home Insurance with an exclusive 25% off with TIQRENO promo code.

Marketing Consent Terms & Conditions

  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
  2. I confirm and agree that my consents granted herein do not supersede or replace any other consents which I may have previously provided to Etiqa in respect of my personal data, and are additional to any rights which Etiqa may have at law to collect, use or disclose my personal data, unless my consent is withdrawn and notified to Etiqa.
  3. I can choose to withdraw my consent by submitting the Marketing Withdrawal Form at www.etiqa.com.sg or email to customer.service@etiqa.com.sg.

Personal Data Protection Terms & Conditions

I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
  2. Any of Etiqa’s contractors or third party service providers;
  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
  4. Any actual or potential assignee(s) or transferee(s) of any rights and obligations of Etiqa under or relating to my policy or policies for any purpose connected with the proposed assignment or transfer; and
  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

Thanks for your interest.

Our Assurance Manager will reach out to you within 2 working days to assist you further.