Security alert: Stay vigilant at all times and beware of phishing attacks. For more information, please read more on our Scam Advisory page.
x
Join Etiqa’s survey to help us enhance our services! We’ve partnered research firm Kantar, and Etiqa customers may be contacted by their fieldwork team Joshua Research via 67970603 for feedback over the next few weeks.
 
Home / Maybank / Trip XpLorer Protect

Exclusively for Maybank XL Cardmembers, bringing you added peace of mind on your travels. Enjoy free overseas medical expenses coverage, ensuring you’re protected wherever your journey takes you. Travel smarter and safer—on us.

For existing Maybank XL Cardmembers, please log in to
TiqConnect to view your coverage and Certificate of Insurance.

What does Trip XpLorer Protect Cover?

Up to S$5,000 coverage for overseas medical expenses
  • Applicable for accidental injuries and illness during leisure trips only
  • Includes coverage for Adventurous Activities such as hiking, bungee jumping and skydiving

Note: Overseas medical expenses must be paid using an eligible Maybank XL Cashback Card or Maybank XL Rewards Card to be eligible for reimbursement under this insurance benefit. For full details on coverage, benefits, and exclusions, please refer to the Certificate of Insurance.

How to Get Your Free Coverage

  1. Apply for a Maybank XL Cashback Card and/or Maybank XL Rewards Card to be eligible for this cover. Please note that you must be between 21 and 39 years old to be eligible for this benefit.
  2. Your coverage will be activated once your card has been approved.
  3. Receive an email confirmation from us within 3 working days and login to our customer portal, TiqConnect

Looking for more comprehensive travel protection? Upgrade to Tiq Travel Insurance for enhanced coverage and added peace of mind. Enjoy higher limits and additional benefits such as local medical expense coverage, travel delay compensation, trip cancellation protection, and more.

Apply for Maybank XL Card

Your Claim, Made Easy

What do I need to prepare?
Please have the following documents ready:

  • Boarding pass or passport with immigration stamp
  • Original receipts from the clinic or hospital
  • Credit card statement showing the medical bill payment
  • For dental claims due to an accident, a memo certifying the cause of treatment is required 

Where do I submit my claim?
You can submit your claim by downloading the claim form from our customer portal, TiqConnect, and emailing it to travelclaims@etiqa.com.sg. For first-time users of TiqConnect, please register an account using your Singpass login. Once logged in:

  1. Click on “My Policy”.
  2. Select “Trip XpLorer Protect” from the list.
  3. Click on “Manage Policy”.
  4. Download the claim form.
  5. Complete the claim form and email it to travelclaims@etiqa.com.sg along with the required documents

 What happens next?
After you’ve successfully submitted your claim, you will receive an email notification from us. Our claims team will review and assess your submission, and you can expect to hear back within two weeks.

Frequently Asked Questions (FAQs)

Trip XpLorer Protect provides coverage of up to S$5,000 for overseas medical expenses resulting from adventurous and leisure activities, including accidental injury and illness. For full coverage details and exclusions, please refer to the policy wording.

Your coverage begins once your Maybank card has been approved. You will receive a welcome email from Etiqa with your policy details and confirmation of coverage.

Your coverage ends one year from the date your first XL card is approved by Maybank, or upon card termination, whichever comes first. You can check your coverage period by logging in to our Customer Portal, TiqConnect, and viewing the policy details.

You can view your certificate of insurance by logging in to our Customer Portal, TiqConnect, and navigating to the “Policy Details” section.

Yes, all overseas medical expenses must be paid using your Maybank XL Credit Card in order to qualify for a claim. Claims made using other payment methods will not be eligible.

To make a claim, login to our customer portal, TiqConnect to download the claim form and email your claim along with the necessary supporting documents to travelclaims@etiqa.com.sg. For further assistance, you can also contact Etiqa’s customer service.

No, having multiple Maybank XL cards does not entitle you to multiple sums insured. Coverage is limited to one policy per cardholder.

Terms and conditions apply. 

These policies are underwritten by Etiqa Insurance Pte. Ltd. This content is for reference only and is not a contract of insurance. Full details of the policy terms and conditions and be found in the policy contract.

Trip XpLorer Protect and Tiq Travel Insurance is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC websites (www.gia.org.sg or www.sdic.org.sg).

Information is accurate as at 29 July 2025.

You might also be interested in

Travel Blog Picture 1

Travel Coverage 101: Travel with a Plan for Smarter, Safer Adventures Ahead

Travel insurance or travel coverage is no longer just “nice-to-have.” It’s now a must-have, especially after our experience with the pandemic. ...
New Year resolutions 2022

Resolutions to make in the new year

At the turning of the years, you composed for yourself a laundry list of your dreams and wishes for the New Year. Take the opportunity now to see how&...
ethical-investing-align-your-wealth-with-your-values-header

Ethical Investing: Align your wealth with your values

Do you believe that there’s more to business than the bottom line? As an investor, maximising your profits is not your only goal. Long-term ...
Tiq mobile app

Let us help you

Head over to our digital channel for fast and direct online purchase of your insurance plans. Download Tiq by Etiqa app for easy access to insurance at your fingertips.
Tiq mobile app QR code
Contact Us
Buy Online
Thank you for your application. Congratulations on insuring your new home! Please note that this complimentary home insurance policy is only successfully incepted when you receive your Policy Schedule and Welcome Letter from us. If you’d like to stack a higher coverage for your new home and a greater peace of mind, purchase Tiq Home Insurance with an exclusive 25% off with TIQRENO promo code.

Marketing Consent Terms & Conditions

  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
  2. I confirm and agree that my consents granted herein do not supersede or replace any other consents which I may have previously provided to Etiqa in respect of my personal data, and are additional to any rights which Etiqa may have at law to collect, use or disclose my personal data, unless my consent is withdrawn and notified to Etiqa.
  3. I can choose to withdraw my consent by submitting the Marketing Withdrawal Form at www.etiqa.com.sg or email to customer.service@etiqa.com.sg.

Personal Data Protection Terms & Conditions

I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
  2. Any of Etiqa’s contractors or third party service providers;
  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
  4. Any actual or potential assignee(s) or transferee(s) of any rights and obligations of Etiqa under or relating to my policy or policies for any purpose connected with the proposed assignment or transfer; and
  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

Thanks for your interest.

Our Assurance Manager will reach out to you within 2 working days to assist you further.