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Whistleblowing Policy

Home / Whistleblowing Policy

Background

Etiqa Insurance Pte. Ltd. (Etiqa) is committed to the highest standard of ethics and integrity in its conduct of business and operations. As part of this commitment, Etiqa has in place a whistleblowing programme to provide access to secured channels for disclosure of any improper conduct. The objective of this policy is to ensure that all employees and members of the public have access to secured channels to make disclosures on any improper conduct by any member or representative of Etiqa, with the assurance that there will be no repercussion against whistleblowers.

Scope

Improper conduct includes, but is not limited to:

  • Bribery and corruption;
  • Fraud (internal and external), theft or embezzlement;
  • Abuse of power by an employee;
  • Conflict of interest;
  • Breach of Etiqa’s Code of Conduct including sexual harassment;
  • Failure to comply with legal and regulatory obligations;
  • Unauthorised disclosure of customer information; and
  • Concealment of any of the above.

Any person who is aware of, or has reasonable grounds to suspect that, any improper conduct has been committed by an employee or representative of Etiqa can make a disclosure.

Reporting Channels

Disclosures can be made via any of the following channels provided by Maybank Group:

Hotline 24 hours toll free number 8006011492 with secured voice recording
E-mail whistleblowing@maybank.com
24 hours toll free number with secured voice recording

1-800-38-8833 (Singapore) or 603-20268112 (Overseas)

Email

whistleblowing@maybank.com

Mail icon
Letter
Group Compliance, P.O. Box 11635, 50752 Kuala Lumpur, Malaysia

Whistleblowers are encouraged to include the following information in the disclosure to facilitate investigations:

  • Name of person(s) involved;
  • Date and time of the event;
  • Nature of the event;
  • Witness to the event, if any; and
  • Evidence of the event, if any

Confidentiality and Protection of Whistleblowers

The identity of a whistleblower who made a disclosure in good faith will be kept confidential and will only be disclosed on a strictly need-to-know basis for follow up. Employees who whistleblow in good faith will also be protected by Etiqa from any repercussion.

Whistleblowing Governance Committee

As part of the Maybank Group, Etiqa Singapore leverages on the disclosure channels set up by Maybank for whistleblowing cases. All cases escalated via the disclosure channels are handled by Maybank Whistleblowing Governance Committee to ensure that they are accorded with adequate attention, independence, investigation and remedial action.

Thank you for your application. Congratulations on insuring your new home! Please note that this complimentary home insurance policy is only successfully incepted when you receive your Policy Schedule and Welcome Letter from us. If you’d like to stack a higher coverage for your new home and a greater peace of mind, purchase Tiq Home Insurance with an exclusive 25% off with TIQRENO promo code.

Marketing Consent Terms & Conditions

  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
  2. I confirm and agree that my consents granted herein do not supersede or replace any other consents which I may have previously provided to Etiqa in respect of my personal data, and are additional to any rights which Etiqa may have at law to collect, use or disclose my personal data, unless my consent is withdrawn and notified to Etiqa.
  3. I can choose to withdraw my consent by submitting the Marketing Withdrawal Form at www.etiqa.com.sg or email to customer.service@etiqa.com.sg.

Personal Data Protection Terms & Conditions

I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
  2. Any of Etiqa’s contractors or third party service providers;
  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
  4. Any actual or potential assignee(s) or transferee(s) of any rights and obligations of Etiqa under or relating to my policy or policies for any purpose connected with the proposed assignment or transfer; and
  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

Thanks for your interest.

Our Assurance Manager will reach out to you within 2 working days to assist you further.