Critical Illness

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Make a Critical Illness Claim

1

Required documents

  1. Completed claim form
  2. Completion of the Attending Physician Statement
  3. All available investigation reports, such as laboratory, diagnostic scan report
  4. All copies of histopathology reports

2

Make a claim

Submit your documents to lifeclaims@etiqa.com.sg.

Frequently Asked Questions

Click here to make a claim.

Death claim proceeds will be paid to nominee if there is a nomination or the assignee if the policy is assigned.

The claim proceeds will be paid to a Proper Claimant under Section 61 of the Insurance Act for an amount up to $150,000 without the production of the Grant of Probate or Grant of Letters of Administration (at the sole discrection of the insurer) and any remaining claim proceeds will be paid upon production of the Grant of Probate or Grant of Letters of Administration of the deceased estate.

Proper Claimant refers to executor, widow, widower, parent, child, siblings, nephew or niece of the deceased.

  1. If there is a nominee or assignee in the policy, the production of the Grant of Probate or the Grant of Letters of Administration is not required for claim settlement.
  2. If there is no nomination in the policy, please refer to FAQ 3.

Get in Touch With Us

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Customer Care Service

WhatsApp / Call: +65 6887 8777
Email: customer.service@etiqa.com.sg

Walk-in Services (By appointment only)
One Raffles Quay
#22-01 North Tower
Singapore 048583

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Claims Enquiries

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)