Personal Claims

Etiqa’s Approved Reporting Centres.

The Motor Claims Framework (MCF) is an initiative of the General Insurance Association of Singapore, to spell out clear and common procedures for motorists, on what to do in the event their vehicle is involved in an accident.

This is what you must do in the event of an accident:

Step 1

• Exchange particulars of involved parties including Name, NRIC/FIN (if foreign worker), Telephone Number, Address and the motor insurer.
• Take note of the vehicle numbers.
• If possible, take digital/MMS photographs of the vehicle(s) and the accident scene.

Step 2

• Call any of our Approved Reporting Centres for a tow truck, if needed or for further advice on the procedure for accident reporting.

Step 3

• You must report and bring your accident vehicle (regardless damaged or not or whether you are claiming under your own policy or not) to our Approved Reporting Centres within 24 hours or by the next working day if the accident happened on a weekend or a Public Holiday.

Should you fail to do so, your NCD will be affected and your claim may be prejudiced.

Please note:

You are still required to make a police report for the following categories of traffic accident before you proceed to the Approved Reporting Centres for your motor accident report:

• Injury cases.
• Accidents involving a government vehicle or damage to government property.
• Accidents involving a foreign vehicle.
• Accidents involving a pedestrian or cyclist.
• “Hit and Run” cases.

If you have lodged an own damage claim – You can check the status of your repair by clicking below.

• Applicable for Maid claim
• In the event of a claim, kindly provide the following documents during claim submission:
  1. 1. 1. In-patient discharge summary
        2. Copy of medical bills
        3. Work permit of domestic helper
        4. Salary voucher for the month of hospitalisation
        5. MOM levy statement for the month of hospitalisation
• Kindly note that Etiqa Insurance reserves the right to request for any medical report and to request for the original bills or certified true copies and to contact the public healthcare institutions directly if needed for validation of the bill authenticity.
• All information and supporting documents may be subject to review by Etiqa Insurance and we shall reserve all rights to reject any claims, recover any and all amounts, or to impose additional charges if for any reason any claim is found to be fraudulent. Etiqa shall also reserve the right to pursue any actions at law or in equity that it deems appropriate in dealing with such fraudulent activity.

If you have a TiqConnect (online self-service) account, please log into TiqConnect to submit your claims.  Otherwise, you may register for an account (applicable only to policy owners) and access is created immediately.  Please note that there may be situations when further assistance is required (e.g. registration details does not tally with our records).  In such situations, please what’s app our Customer Care Officers at +65 6887 8777 or email them at customer.service@etiqa.com.sg .

• Applicable for all Fire insurance claims
• Please provide the following documents during claim submission:
  1. 1. 1. Photographs of the damage(s)
        2. Quotations for the repairs
• Our Claims Team will assess the claim circumstances to determine if a site survey is necessary. We reserve the right to survey the circumstances leading to the claim occurrence. Any survey conducted by our surveyors will be on a Without Prejudice basis and without the admission of liability.

If you have a TiqConnect (online self-service) account, please log into TiqConnect to submit your claims.  Otherwise, you may register for an account (applicable only to policy owners) and access is created immediately.  Please note that there may be situations when further assistance is required (e.g. registration details does not tally with our records).  In such situations, please contact our Customer Care Officers at +65 6887 8777 or email them at customer.service@etiqa.com.sg.

• Applicable for all Personal Accident policies held with Etiqa Insurance Pte.Ltd.
• Please provide the following documents during claim submission:
  1. 1. 1. Photographs reflecting the damage
        2. Medical bills incurred
        3. Medical certificates
        4. Medical reports
        5. Death certificate
        6. Police report for lost items
        7. Receipts of lost items
• Our Claims Team will assess the claim circumstances to determine if a site survey is necessary. We reserve the right to survey the circumstances leading to claim occurrence. Any survey conducted by our surveyors will be on a Without Prejudice basis and without the admission of liability.
• Kindly note that Etiqa Insurance reserves the right to request for any medical report and to request for the original bills or certified true copies and to contact the public healthcare institutions directly if needed for validation of the bill authenticity.
• All information and supporting documents may be subject to review by Etiqa Insurance and we shall reserve all rights to reject any claims, recover any and all amounts, or to impose additional charges if for any reason any claim is found to be fraudulent. Etiqa shall also reserve the right to pursue any actions at law or in equity that it deems appropriate in dealing with such fraudulent activity.

If you have a TiqConnect (online self-service) account, please log into TiqConnect to submit your claims.  Otherwise, you may register for an account (applicable only to policy owners) and access is created immediately.  Please note that there may be situations when further assistance is required (e.g. registration details does not tally with our records).  In such situations, please contact our Customer Care Officers at +65 6887 8777 or email them at customer.service@etiqa.com.sg .

• Applicable for all Travel policies held with Etiqa Insurance Pte.Ltd
• List of documents to provide during claim submission.
• Kindly note we reserve the right to appoint a Loss Adjuster for complex cases.
• Kindly note that Etiqa Insurance reserves the right to request for any medical report and to request for the original bills or certified true copies and to contact the public healthcare institutions directly if needed for validation of the bill authenticity.
• All information and supporting documents may be subject to review by Etiqa Insurance and we shall reserve all rights to reject any claims, recover any and all amounts, or to impose additional charges if for any reason any claim is found to be fraudulent. Etiqa shall also reserve the right to pursue any actions at law or in equity that it deems appropriate in dealing with such fraudulent activity.

If you have a TiqConnect (online self-service) account, please log into TiqConnect to submit your claims.  Otherwise, you may register for an account (applicable only to policy owners) and access is created immediately.  Please note that there may be situations when further assistance is required (e.g. registration details does not tally with our records).  In such situations, please contact our Customer Care Officers at +65 6887 8777 or email them at customer.service@etiqa.com.sg .

If your claim is successfully processed and you have our TiqConnect account, the claim payment will be credited to your eWallet the next working day.  If you wish to encash your eWallet, you may visit TiqConnect’s encashment facility.  Any exception to the above criteria will be paid by cheque.  Learn more about the benefits of eWallet.