Q1. What is eGIRO?
eGIRO stands for Electronic GIRO. It is a digital initiative that digitises the GIRO application process with an aim to significantly reduce the GIRO set-up turnaround time. This is a joint initiative by The Association of Banks in Singapore (ABS), and Participating Banks, with the support of the Monetary Authority of Singapore (MAS).
Q2. How does eGIRO work and how can it benefit me?
You will now be able to apply for eGIRO via our customer portal at https://www.etiqa.com.sg/LoginPortal/#/EnrolGIRO to set up eGIRO in minutes. All you need to do is specify your designated bank for the payment through eGIRO.
Q3. Who are the participating banks in eGIRO?
At launch, 8 participating banks will be taking part in eGIRO: Bank of China, DBS Bank/POSB, The Hong Kong and Shanghai Banking Corporation Limited, Industrial and Commercial Bank of China, Maybank, OCBC Bank, Standard Chartered Bank and UOB. The Association of Banks in Singapore is working to onboard more banks onto eGIRO.
Q4. How can I use eGIRO to pay my insurance premium to Etiqa?
For now, you can use eGIRO to pay only for recurring premiums due on your inforce life insurance policies with us.
Q5. Will eGIRO replace current paper GIRO?
No. eGIRO is currently not replacing paper GIRO.
Q6. Will my paper submissions or existing instructions be migrated to eGIRO?
No. Existing instructions or new setups by paper forms will not be migrated to eGIRO.
Q7. What are the measures in place to safeguard my data during eGIRO set up?
There are stringent security measures in place to safeguard your personal data that passes through eGIRO. Your data is encrypted. Only the bank and billing organisation that you have authorised to receive your data is able to decrypt the data to execute the transactions that you requested. The authentication and authorisation process are underpinned by banks’ 2FA and Transaction Signing.
Q8. How do I check my eGIRO application status?
The approval for eGIRO application is instant. Upon successful enrolment, you will see a confirmation from the bank that your application is successful. For failed enrolment, an error message will be shown online.
Q9. How can I amend an existing eGIRO submitted via online?
Currently, you will not be able to amend existing eGIRO instructions submitted via online. You may however wish to initiate a cancellation before resubmitting a new eGIRO set-up.
Q10. Can I use a joint bank account to set up the eGIRO application?
Yes you can provided that you are also a named joint account holder and you are using this account to pay for a policy whom you are (1) the policyholder or (2) the named payor of the policy.
Q11. Can I use someone’s bank account to set up the eGIRO application?
No, you cannot unless the named account holder is the name payor of the policy.
Q12. How can I terminate my eGIRO Payment arrangement?
You and/or your bank account holder can authorise the termination by completing the “Cancellation / Termination of GIRO Arrangement Form” and email us at email@example.com. Alternatively, the bank account holder can terminate the arrangement directly with the bank.
Q13. When is the premium deduction dates?
Please refer to the table on the premium deduction dates. Should the first attempt to deduct the premiums from your GIRO account fails, we will make one further attempt. However, if both attempts are unsuccessful, the GIRO facility will be discontinued automatically.
|Premium Due Date||Scheduled Deduction Dates|
|1st Attempt||2nd Attempt (if 1st attempt fails)|
|1st to 15th of current month||10th (of current month)||25th (of current month)|
|16th to 31st of current month||25th (of current month)||10th (of following month)|
Q14. Can I still apply for GIRO if I do not want online?
We encourage you to use set up the eGIRO online as the approval is instant. However, if you still prefer not to do it online, you may download the Interbank GIRO application form via our website. Please send the original copy to us for processing. It will take between 14 to 60 days for the approval.