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Travel Infinite

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Customer Care Support for NATAS Holidays 2022


Contact us via WhatsApp at +65 6887 8777 for enquires related to Travel Infinite or our NATAS promotion. Our customer care team will be operating from
12 August 2022 to 14 August 2022, 10am to 9.30pm for NATAS related enquiries.

We offer COVID-19 add-on now!

The COVID-19 add-on coverage is only available to travellers who are fully vaccinated, and fulfil the pre-departure & post-arrival tests requirements imposed by the destination country or transport operator.

Reliable at every mile​

With Travel Infinite and our 24-hour worldwide assistance, you’re in for a seamless, reliable and smart experience before, during and after your trip, wherever you travel to.

Key benefits at a glance

Comprehensive COVID-19 add-on, protecting you before, during and after your trip NEW
Get paid upon a 3-hour flight delay, even without submitting a claim (Exclusive to Etiqa!)
Enjoy leisure sports1 without worries
Unlimited emergency medical evacuation (for Deluxe and Suite plans)
Trip Cancellation benefit up to $15,000
24-hour worldwide emergency travel support
Fast and easy claims payout via PayNow

What are the COVID-19 add-on coverages?

We know that you are eager to travel, and we want to ensure that you are well covered against COVID-19.


With our COVID-19 add-on, power up your travel insurance coverage as we cover you comprehensively before you start your overseas trip, during and after you come back to Singapore.

Before your trip

Covers up to $5,000 on non-refundable costs for cancelling or postponing your trip 14 days before your departure date.

During your trip

Covers up to $600,000 for emergency medical evacuation & repatriation, medical expenses, quarantine allowance and additional cost incurred for disruptions to your trip.

After your trip

Get a lump sum payout if you are hospitalized or quarantined or on a home recovery in Singapore.

Benefits are provided in the event if you are diagnosed with COVID-19.

Round-the-clock worldwide emergency travel support

All Travel Infinite plans come with Emergency Travel Support Services2!
Available worldwide 24/7, you know you’re in safe hands.

Pre-Trip Information Services

24-hour Emergency General Travel Assistance

(English & Mandarin)

Arrangement of Appointment with Local Doctors

Lost Luggage Assistance

Lost Passport Assistance

Medical Service Provider Referral

Telephone Medical Advice

Interpreter Referral

Embassy Referral


Plan HighlightsClassicDeluxeSuite
Sum Insured (S$)
Medical Expenses Incurred Overseas$200,000$1 million$2 million
Trip Cancellation and Loss of Deposit$5,000$10,000$15,000
Baggage Delay$500 ($100 per 6hrs)$1000 ($100 per 6hrs)$1500 ($100 per 6hrs)
Travel Delay$1000 ($50 per 3hrs)$2000 ($50 per 3hrs)$3000 ($50 per 3hrs)
Sum Insured (S$)
Travel Postponement$500$1,000$1,500
Trip Cancellation and Loss of Deposit$3,000$4,000$5,000
During Trip
Medical Expenses Incurred Overseas$100,000$200,000$300,000
Overseas COVID-19 Diagnosis Quarantine Allowance$500 ($100 per 24hr)$1,000 ($100 per 24hr)$1,500 ($100 per 24hr)
Emergency Medical Evacuation & Repatriation of Mortal Remains to Singapore$300,000$400,000$600,000
Trip Curtailment & Disruption$3,000$4,000$5,000
Post Trip
Hospitalization & Home Recovery Benefits in SingaporeNA$300$300
Personal Accident BenefitsClassicDeluxeSuite
Sum Insured (S$)
Section 1Personal Accident (Accidental Death and Permanent Disablement)
Adult aged below 70 years old$150,000$300,000$500,000
Adult aged 70 years old and above$50,000$100,000$150,000
Section 2Personal Accident (Accidental Death and Permanent Disablement due to Natural Disaster)
Adult aged below 70 years oldNA$450,000$750,000
Adult aged 70 years old and aboveNA$150,000$225,000
Section 3 Child Education Grant (Maximum $7,500 per Child)NA$20,000$20,000
Overseas Medical BenefitsClassicDeluxeSuite
Section 4Medical Expenses Incurred Overseas
Adult aged below 70 years old$200,000$1,000,000$2,500,000
Adult aged 70 years old and above$50,000$75,000$200,000
Maximum Per Family$500,000$1,500,000$3,000,000
Section 5Overseas Traditional Chinese Medicine ExpensesNA$500$750
Section 6Hospital Visit$5,000$10,000$15,000
Section 7Compassionate Visit$3,000$5,000$10,000
Section 8Child(ren) Guardian$3,000$5,000$10,000
Section 9Hotel Extension$500$750$1,000
Section 10 Overseas Hospital Income ($200 every 24 hours)$10,000$30,000$50,000
Section 11Mobility Aid ReimbursementNA$1,000$2,000
Section 12 Women’s Benefits (Coverage after 12 Weeks)$2,000$5,000$8,000
Local Medical BenefitsClassicDeluxeSuite
Section 13Post-Trip Medical Expenses Incurred in Singapore
Section 13A 1)    For Injury Sustained While Overseas
2)    For Illness Sustained While Overseas where Emergency Medical Evacuation has been Arranged to Return You to Singapore
Adult aged below 70 years old$10,000$25,000$50,000
Adult aged 70 years old and above$1,000$2,500$5,000
Section 13BFor Illness Sustained While Overseas and Medical Treatment or Follow-up Medical Treatment upon Return to Singapore
Adult aged below 70 years old $3,000 (excess of $50)$10,000$15,000
Adult aged 70 years old and above$1,000$2,500$5,000
Section 14Continuation of Traditional Chinese Medicine Treatment After Return to SingaporeNA$500$750
Section 15 Hospital Income in Singapore ($100 every 24 hours)$3,000$3,000$3,000
Section 16 Local Quarantine Allowance ($50 per Day)NA$300$300
Travel Assistance BenefitsClassicDeluxeSuite
Section 17Emergency Medical Evacuation
Adult aged below 70 years old$500,000UnlimitedUnlimited
Adult aged 70 years old and above$500,000UnlimitedUnlimited
Section 18A)    Repatriation of Mortal Remains to SingaporeUnlimitedUnlimitedUnlimited
B)    Repatriation of Mortal Remains to Singapore due to Pre-Existing Condition
Adult aged below 70 years old$150,000$150,000$150,000
Adult aged 70 years old and above$75,000$75,000$75,000
Section 19A)    Direct Repatriation of Mortal Remains to Home CountryUnlimitedUnlimitedUnlimited
B)    Direct Repatriation of Mortal Remains to Home Country due to Pre-Existing Condition
Adult aged below 70 years old$150,000$150,000$150,000
Adult aged 70 years old and above$75,000$75,000$75,000
Section 20Emergency Telephone Charges$100$250$300
Liability BenefitsClassicDeluxeSuite
Section 21Personal Liability Abroad$750,000$1,000,000$1,500,000
Travel Inconvenience BenefitsClassicDeluxeSuite
Section 22 Trip Cancellation and Loss of Deposit (Up to 30 Days before Departure)$5,000$10,000$15,000
Section 23Travel Curtailment (Including Hijacking)$5,000$10,000$15,000
Section 24 Travel Postponement (Up to 30 Days before Departure)$500$1,000$2,000
Section 25 Replacement Traveller (Up to 30 Days before Departure)NA$500$1,000
Section 26Travel Delay ($50 every 3 hours)$1,000$2,000$3,000
Section 27 A) Travel Misconnection &
B) Flight Diversion ($100 every 6 hours)
Section 28Personal Effects Including Laptop Computer
Maximum per Family$6,000$10,000$20,000
Section 29 Jewellery (Due to Robbery, Theft or Burglary)NA$500$1,000
Section 30Baggage Delay ($100 every 6 hours)$500$1,000$1,500
Section 31 Loss of Travel Documents (Including Money)$1,000$5,000$8,000
Limit per Individual for Money$100$200$300
Section 32Fraudulent Credit Card Usage$1,000$2,000$3,000
Section 33Hijacking ($250 every 24 hours)$3,000$5,000$10,000
Section 34 Kidnapping or Hostage ($250 every 24 hours)$3,000$5,000$10,000
Section 35Home Contents CoverNA$5,000$5,000
Section 36Rental Vehicle ExcessNA$1,000$1,500
Section 37Pet Care ($50 every 6 hours)NA$500$750
Section 38Golf Cover
A)    Golf Hole-In-OneNA$250$250
B)    Golf EquipmentNA$1,000$1,500
C)    Unused Green FeeNA$250$250
Section 39Loss of Frequent Flyer Miles $100$500$750
Section 40Sports Equipment ProtectorNA$1,000$2,000
Section 41 Loss of Deposit due to Insolvency of Travel Agent $1,000$3,000$5,000
Other BenefitsClassicDeluxeSuite
Section 42Terrorism ExtensionNAIncludedIncluded
Section 43Worldwide Emergency Medical AssistanceIncludedIncludedIncluded
Section 4424-hour Travel HotlineIncludedIncludedIncluded
Section 45Free Automatic Extension (Up to 30 days)IncludedIncludedIncluded

Buy Now via Etiqa’s Panel of Partnering Travel Agents

You can simply purchase this product via any of our partnering Travel Agents.

Downloads & Forms

Enhanced with NEW COVID-19 Add-on

Old COVID-19 Add-on (Before 28 Dec 2021)

Important Notes:

1Exclusions apply. Please refer to the Policy Wording for more details.

2Please note that Terms & Conditions apply for these services as set out in the Policy Wording.

This policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K), a member of Maybank Group.

This content is for reference only and is not a contract of insurance.

Full details of the policy terms and conditions can be found in the policy contract.

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC websites ( or

Information is accurate as at 28 December 2021.