Travel Infinite
The Ministry of Foreign Affairs has put up a travel advisory against non-essential travel to Israel and Palestinian Territories in view of the ongoing conflict.
If you have purchased a Travel Infinite policy…
Before 07 October for travel to Israel and Palestinian Territories and do not wish to travel at this point in time
• You may cancel the trip and file for trip cancellation / trip postponement
Before 07 October for travel to Israel and Palestinian Territories and are already in Israel and Palestinian Territories at this point in time
• You will still be covered for benefits like Travel Delay, Baggage Delay, Flight Diversion, Trip Curtailment
After 07 October for travel to Israel and Palestinian Territories
• There will be no coverage as the ongoing conflict is a known event
Travel Advisory
Customers who have purchased single-trip or annual travel insurance plans before 8.00 a.m. on 11 June 2025 can claim for non-refundable expenses related to pre-booked accommodation, local transportation, and activities during their trip, subject to applicable limits and criteria. Click here for more information.
Please note that travel insurance policies purchased on or after 18 June 2025, 8.50pm do not cover any losses related to the Israel-Iran conflict, as it is considered as a known event. This applies to travel to Israel, Iran, Jordan, Lebanon, Egypt, Bahrain, Kuwait, Oman, Palestine, Qatar, Saudi Arabia, Turkey, United Arab Emirates and Yemen.
We encourage travellers to stay informed and review their travel plans. For details on coverage, please refer to your policy wording – claims are subject to policy terms and conditions.
Please note that travel insurance policies purchased on or after 7 October 2023 do not cover any losses related to the Israel-Hamas conflict, as it is considered a known event. This applies to travel to Israel and the Palestinian Territories.
We encourage travellers to stay updated on the situation and review their travel plans accordingly. For more details on your coverage, please check your policy wording and note that all claims are subjected to policy terms and conditions.
Get your travel insurance quote in less than three minutes.
Where are you going?
ASEAN: Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Thailand, Philippines and Vietnam.
Zone 1; Asia: Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, China, Cyprus, Georgia, Hong Kong, India, Israel, Japan, Jordon, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macau, Maldives, Mauritius, Mongolia, Nepal, New Zealand, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Tajikistan, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates and Uzbekistan.
Zone 1; Zone 2; Nepal, Tibet and Worldwide/ the rest of the world excluding the Sanctioned Countries List
What you can get
Overseas medical expense coverage from S$200,000 to S$2.5 million
Unlimited emergency medical evacuation (for Deluxe and Suite plans)
Automatic payout should your flight be delayed for more than 3 hours (Exclusive to Etiqa!)
24-hour worldwide emergency travel support services
Trip cancellation compensation up to S$15,000
Fast and easy claims via PayNow
COVID-19 coverage is now available for all policies
Worry no more about the potential cost you may incur due to COVID-19. Now, all policies come covered with COVID-19 coverage before, during and after you are back from your trip.
In the event that you are diagnosed with COVID-19, Travel Infinite takes care of the rest.
Before your trip
During your trip
After your trip
Get a lump sum payout if you are hospitalised or quarantined or on a home recovery in Singapore. (For Deluxe and Suite plans)
Coverage
| Plan Highlights | Classic | Deluxe | Suite |
| Sum Insured (S$) | |||
| Medical Expenses Incurred Overseas | $200,000 | $1 million | $2.5 million |
| Trip Cancellation and Loss of Deposit | $5,000 | $10,000 | $15,000 |
| Baggage Delay | $500 ($100 per 6hrs) | $1000 ($100 per 6hrs) | $1500 ($100 per 6hrs) |
| Travel Delay | $1000 ($50 per 3hrs) | $2000 ($50 per 3hrs) | $3000 ($50 per 3hrs) |
| Classic | Deluxe | Suite | |
| Sum Insured (S$) | |||
| Pre-Trip | |||
| Travel Postponement | $500 | $1,000 | $1,500 |
| Trip Cancellation and Loss of Deposit | $3,000 | $4,000 | $5,000 |
| During Trip | |||
| Medical Expenses Incurred Overseas | $100,000 | $200,000 | $300,000 |
| Overseas COVID-19 Diagnosis Quarantine Allowance | $500 ($100 per 24hr) | $1,000 ($100 per 24hr) | $1,500 ($100 per 24hr) |
| Emergency Medical Evacuation & Repatriation of Mortal Remains to Singapore | $300,000 | $400,000 | $600,000 |
| Trip Curtailment & Disruption | $3,000 | $4,000 | $5,000 |
| Post Trip | |||
| Hospitalization & Home Recovery Benefits in Singapore | NA | $300 | $300 |
Download Documents
Frequently Asked Questions
You must be a Singapore Resident to purchase Travel Infinite (Singaporean, Permanent Resident of Singapore or Foreigner with valid Work Pass, Student Pass, Dependant’s Pass or Long-term Visit Pass).
Travel Infinite is available for purchase at our partnering Travel Agents here.
We accept Credit Cards for payment.
No, you will not be covered if you have already physically left Singapore.
Yes you may. However, do note that for an individual who is more than 70 years old, there will be reduced travel insurance benefits for Personal Accident, Medical Expenses Incurred Overseas and in Singapore, Emergency Medical Evacuation, Repatriation and Direct Repatriation.
- Coverage Type: Single or Annual Multi-Trip (recommended for frequent travellers)
- Policy Type: Individual, Family, Group
- Plan Type: Classic, Deluxe, Suite
The Policy do not cover one-way trip. You will need to depart from Singapore and arrive back in Singapore.
An Annual Multi-Trip Policy provides coverage for an unlimited number of overseas trip made within the policy year, provided that each trip is less than 90 consecutive days.
This is available as an Individual Annual Multi-Trip Policy and a Family Annual Multi-Trip Policy.
A Group Plan consist of a maximum of 10 individuals who are travelling as a group. The 10 individuals must travel together on a trip.
The Group Plan is only available under the Single Trip Policy.
Yes, Group Plans are meant to accommodate travellers who are on the same trip itinerary but not necessarily related to one another by blood relations.
- For Single Trip Policy, a Family Plan comprise of a maximum of 2 adults travelling with 8 children. The 2 adults need not be related but the children must be related to either one of the adult. Everyone must depart from and return to Singapore together at the same time.
- For Annual Multi-Trip Policy, a Family Plan comprise of you, your legal spouse and any number of your legal children. The children need not be accompanied by either of the parent for any trips made during the policy period.
No, you do not need to travel together under the Family Annual Multi-Trip Policy.
A “child” is defined as someone who is unmarried and unemployed, and is at least 3 months old, and below 18 years old or up to 25 years of age if studying full-time in a recognised tertiary institution.
Yes, the following sections cover pre-existing condition:
- Section 18B: Repatriation of Mortal Remains to Singapore due to Pre-Existing Condition
- Section 19B: Direct Repatriation of Mortal Remains to Home Country due to Pre-Existing Condition
No, your period of insurance must include your entire trip from the date of departure from Singapore to the date of arrival in Singapore.
You should always get coverage for your trip up to the date that you are physically back in Singapore.
Yes, leisure sports like hot air balloon ride, parachuting, sky diving, bungee jumping, hang-gliding, paragliding, leisure scuba diving no deeper than 30 meters and non-competitive winter sports are covered.
Usual tourist activities that are accessible to the general public without restriction and are provided by a recognised local tour operator are covered. You must be acting under the guidance and supervision of qualified guides and/or instructions of the tour operators when carrying out such tourist activities.
As a policyholder, you are entitled to the following free travel assistance services provided by our travel assistance provider. To access the service, simply dial the Emergency Services Hotline at +65 6415 8694 and quote your Policy Number. Consultation is free. Other third-party costs and expenses are covered under the Policy subject to the terms and conditions provided in the Policy Wording.
Our Travel Information and Emergency Assistance Services comprise the following:
- Travel Information and Emergency Assistance Services
- Pre-Trip Information Services
- Inoculation Requirements & Visa Requirements
- 24-hours Emergency General Travel Assistance (English & Mandarin)
- Embassy Referral
- Lost Luggage Assistance
- Lost Passport Assistance
- Emergency Message Transmission Assistance
- Interpreter Referral
- Telephone Medical Advice
- Medical Service Provider Referral
- Arrangement of Appointment with Local Doctors
- Arrangement of Hospital Admission
- Guarantee of Medical Expenses Incurred
- Monitor Medical Condition during Hospitalization with Attending Physician
You may reach out to our partnering Travel Agents that you have purchased your Policy from. Alternatively, you may also contact our friendly Customer Care Consultant via WhatsApp at +65 6887 8777 or email at customer.service@etiqa.com.sg (Operating hours: Monday to Friday, 8:45am to 5:30pm, excluding Public Holidays).
Yes, you may change your travel commencement date by informing us at least 3 working days prior to the commencement of your trip.
- For Single Trip Policy, we will grant a full refund of the premium prior to the commencement of the Policy. There will be no refund for cancellation after the period of insurance has commenced.
- For Annual Multi-Trip Policy, we will grant a rate for refund of the premium paid corresponding to the unexpired period of insurance, provided that the amount to be refunded is at least S$20 and no claim has been submitted prior to the cancellation of this Policy:
| Months remaining on Your Policy | 11 | 10 – 9 | 8 – 7 | 6 – 5 | 4 – 3 | 2 |
| Refund of premium payable (%) | 60 | 50 | 40 | 30 | 20 | 10 |
If you have a TiqConnect account with Etiqa, please log onto TiqConnect to submit your claims. Otherwise, you may register for an account here. The account can be created and accessed immediately. Alternatively, you may also contact our friendly Customer Care Consultant for assistance.
We provide real-time tracking of flight delays, automatic immediate assessment and instant approval for travel delay claims. By providing accurate flight information during policy purchase, you will receive the claims payouts accordingly to your TiqConnect account if there is a delay. You can then encash the claims payout via PayNow.
You do not need to submit any manual claims as the process is automated.
Please note that this automation does not include any transit flights that you might take during your trip. You will still need to submit a claim if you experience transit flight delays during your trip.
BUY NOW VIA ETIQA’S PANEL OF PARTNERING TRAVEL AGENTS
You can simply purchase this product via any of our partnering Travel Agents.
1Exclusions apply. Please refer to the Terms & Conditions set out in the Policy Wording for more details.
This policy is underwritten by Etiqa Insurance Pte. Ltd. (Company Reg. No. 201331905K), a member of Maybank Group.
This content is for reference only and is not a contract of insurance.
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC websites (www.gia.org.sg or www.sdic.org.sg).
Information is accurate as at 3 April 2024.
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