At Etiqa, we remain committed to keeping your interests our priority regardless of circumstance. To support our community and help alleviate the financial burden or distress many are facing during this difficult period, Etiqa has introduced the following support initiatives and relief measures for individual and corporate customers. Together, we can overcome this challenging period.
COVID-19 updates
For individual customers
Free Financial Assistance Benefit for side effects of COVID-19 Vaccine
This Financial Assistance Benefit protects eligible customers for side effects from COVID-19 Vaccination.
Free Financial Assistance Benefits for Novel Coronavirus (COVID-19)
The Financial Assistance Benefits protects our life customers through the COVID-19 pandemic with maximum benefit payable of S$52,000 per Insured Person.
Cash relief for existing and new private car policyholders
Existing and new private car policyholders shall receive $36 Etiqa credits (equivalent to S$36) as goodwill relief, in view of restrictions on movements during this Circuit Breaker. The credits are valid till the end of 2021.
Deferred Premium Payment Arrangement (“DPPA”) for life policyholders
DPPA has concluded on 31 December 2021 for eligible life insurance policyholders. Individuals facing financial difficulties as a result of COVID-19 can still approach Etiqa to discuss alternatives and assistance required
Policy Loans from cash value
Eligible policyholders may take a loan on your policy for up to 90% of its cash value, subject to interest rates that accrue daily and may change anytime with 30 days’ notice. You may repay the policy loan and interest at anytime.
Eligibility
Policy must have accumulated sufficient cash value in order to qualify. To apply, please send us a WhatsApp message at 6887 8777.
Automatic Premium Loan from cash value
If you are unable to pay premiums on time, your policy’s cash value is automatically borrowed to pay on your behalf, subject to interest accrued daily.
Eligibility
Your policy must have accumulated sufficient cash value in order to qualify. Your policy will terminate if it has no or insufficient cash value.
Cash Benefit Withdrawal
If your policy has previously paid out cash benefits that you deposited back with us, you may choose to withdraw these cash benefits to offset premium payments.
Eligibility
This arrangement is not automatic. To apply, please send us a WhatsApp message at 6887 8777.
Free 6-month policy extension for annual travel insurance policies
Amid current travel restrictions, all annual travel insurance policies that expire between 1 March and 31 December 2020 shall enjoy FREE 6-month policy extension.
Enhanced ePROTECT safety with free COVID-19 coverage
For a limited time, policyholders of ePROTECT safety will enjoy free coverage on COVID-19 and dengue fever, with a lump sum payout of S$3,000 upon diagnosis of each illness. Get protected starting from S$18/month.
For individual and corporate customers
Deferred Premium Payment Arrangement (“DPPA”)
Updated on 1 Jan 2022
DPPA has concluded on 31 December 2021 for eligible general insurance policyholders.
Customer Services
Customer Care Services
While walk-in services at the Etiqa Customer Care Centre remain temporarily unavailable, we remain committed to serving you. All our services including claims, policy services and customer care support remain available.
For a better experience, we have rerouted all in-bound calls to WhatsApp to better serve you. Please reach us at the following:
- WhatsApp text message during operating hours (Mondays to Fridays, 8.45am to 5.30pm) at +65 6887 8777;
- Email us at customer.service@etiqa.com.sg
Customers are encouraged to make use of self-service facilities. Log in to our online customer portal (www.etiqa.com.sg/login) to access your policy details or submit claims related to these products: Travel, Home Contents, Maid, Fire, Personal Accident Insurance, and HEMSAKER from IKEA.
While we work towards serving you efficiently, we appreciate your patience and understanding as we expect a higher-than-usual volume of customer enquiries.